WPFixit1. About these terms
These Terms explain the basis on which WPFixit offers WordPress, WooCommerce, website care, hosting, technical support, agency support, and web-development services. They apply to customers purchasing online and, where appropriate, to services agreed separately in writing. The service description, product selection, agreed quotation, and any service-specific terms form part of the relevant contract.
WPFixit supplies services to both individual consumers and business customers internationally. Nothing in these Terms excludes rights that cannot lawfully be excluded under applicable consumer law.
2. Services and scope
The scope of each service is what is stated in the applicable product description, order confirmation, quotation, or written agreement. A one-time technical fix addresses the agreed issue within the stated scope; it is not a promise of unlimited ongoing repairs, universal compatibility, or a permanent absence of future website problems. Care Plans supply ongoing services for the applicable paid term and according to the plan's stated inclusions. Hosting, migration, agency work, custom projects, and integrations may be subject to additional agreed specifications.
We may need to review a reported issue before confirming whether it falls within a fixed-scope service or requires additional work. Any additional charge should be explained and agreed before the additional work is undertaken. No particular response time, uptime percentage, resolution time, or project outcome is guaranteed unless expressly stated in the agreed service terms.
3. Ordering, pricing, and payment
Before placing an order, customers should review the service description, total price, applicable taxes and whether the charge is one-time or recurring. Monthly and annual Care Plans are distinct billing commitments. Payments and renewals are processed through the payment arrangements offered at checkout. The applicable price, billing cycle, and order confirmation control the individual purchase; we will not silently substitute a different billing cycle.
4. Starting and delivering a one-time service
Work on a one-time service normally begins after the customer has supplied the website access and information reasonably needed to perform the agreed task. Payment alone does not mean work has started. The customer should provide accurate issue details and access that they are authorized to grant. Unavailable, inaccurate, or incomplete access may delay service delivery; WPFixit will communicate material blockers through the agreed contact channel.
If an individual consumer requests that a service begin during an applicable statutory withdrawal period, additional legal requirements can apply, including an express early-performance request and acknowledgement. Providing website credentials or accepting these Terms alone does not waive statutory withdrawal rights. See the Refund & Cancellation Policy.
5. Customer responsibilities and website access
Customers must have authority to request work on the relevant website and to provide the necessary credentials, licences, approvals, files, and accurate instructions. Customers should avoid making conflicting changes during active repairs and tell us about relevant hosting, plugin, security, backup, or third-party constraints. Credentials and access should be shared by an agreed reasonably secure method and revoked or rotated when appropriate after work is complete.
WPFixit remains responsible for performing contracted services in accordance with applicable law. These responsibilities do not remove statutory rights when our service is not supplied with legally required care and skill.
6. Completion, follow-up, and new incidents
A one-time service is assessed against the specific issue and deliverables agreed at purchase. If that issue is resolved and the service is properly delivered, a later unrelated incident—such as a new incompatible plugin installation, a separate hosting failure, or another change—does not automatically mean that the original service was defective or refundable. We will examine concerns that the original agreed work was incomplete or defective and provide remedies where required by law or contract.
7. Monthly and annual Care Plans
Monthly Care Plans renew monthly and annual Care Plans renew annually at the billing terms disclosed at checkout, unless they are cancelled or otherwise end under the applicable agreement. Annual plans are prepaid 12-month commitments; the annual rate may reflect a discount compared with paying monthly.
Customers can request cancellation of future renewals by emailing support@wpfixit.org. Under our cancellation policy, cancellation prevents the next renewal and plan services remain available until the current paid billing period ends. Customers do not automatically receive a refund for unused months of an annual plan solely because they choose to cancel. See the separate Refund & Cancellation Policy for the 30-day case-by-case voluntary annual refund approach and applicable statutory rights.
8. Hosting, third-party systems, and security
Website functionality may depend on third-party software, plugins, hosting infrastructure, DNS, payment providers, licences, or other vendors. Their separate terms may apply. We will identify material third-party dependencies where relevant to the agreed service, but these Terms do not promise uninterrupted third-party availability. Any specific hosting inclusions, backup arrangements, and service levels are those stated in the applicable offering or written agreement.
9. Custom development and agency services
For custom projects, the scope, stages, pricing, deliverables, licence arrangements, acceptance process, maintenance responsibilities, and intellectual-property ownership are addressed in the applicable written proposal or contract. A one-time WordPress product purchase does not, by itself, include custom development. Agency access to client websites requires appropriate authorization. Additional agreements may apply when personal data is processed on behalf of an agency or customer.
10. Refunds, cancellations, and statutory rights
The separate Refund & Cancellation Policy explains voluntary refund practices, renewal cancellations, and how consumers can exercise relevant statutory withdrawal rights. A voluntary policy does not limit non-excludable consumer rights concerning non-delivery, faulty or non-conforming services, or other remedies.
11. Personal information
We process personal information as described in the Privacy Policy and use cookies or similar technologies as described in the Cookie Policy. Where customer-provided site access or end-user data is involved, the applicable roles and instructions may need additional written arrangements.
12. Complaints and contact
For service questions, complaints, or cancellation requests, contact support@wpfixit.org, including the relevant order or subscription reference where available. We will review the issue and explain the next steps.
13. Governing law
These Terms are governed by Irish law, without limiting mandatory consumer protection rights that may apply in a customer’s country of residence.
14. Changes
These Terms may be updated from time to time. Contractual changes affecting an existing paid service require handling consistent with the agreed terms and applicable law. A future website update should not retrospectively remove customers' contractual or statutory rights.