1. Purpose

This policy explains how customers can request cancellation, how WPFixit ordinarily handles voluntary refunds, and the statutory rights that may apply. Our service offerings include one-time WordPress repairs, monthly and annual website-care subscriptions, and separately agreed technical or development services.

Your statutory consumer rights are not restricted by this policy. This includes any applicable statutory withdrawal rights and remedies where services are not properly supplied. Different rules may apply to individual consumers and business customers, and mandatory protections may differ by country.

2. How to request a cancellation or refund

Email support@wpfixit.org with your name, order or subscription reference, and a clear statement of what you want to cancel or dispute. If you are exercising a statutory withdrawal right, an unequivocal cancellation statement is sufficient; you do not have to use our preferred format or give a reason. A statutory cancellation communicated within the relevant deadline will be treated according to the applicable law, including the rules concerning when notice is sent. We will reply to confirm how the request will be handled.

3. Monthly Care Plans

A monthly Care Plan is billed in advance for each monthly period. Customers may request cancellation of future renewals at any time. Our cancellation policy is that cancellation stops the next automatic renewal and the service continues until the current paid monthly period ends.

We do not ordinarily offer a voluntary refund for the unused part of a paid month simply because a customer changes their mind after the applicable statutory withdrawal period has ended. This does not affect rights arising from non-delivery, defective services, or any other applicable legal entitlement.

4. Annual Care Plans

An annual Care Plan is a prepaid 12-month commitment, usually offered at a different price from twelve separate monthly payments. Cancelling it does not automatically turn the agreement into month-by-month billing.

Customers may request cancellation of the next annual renewal at any time. Our cancellation policy is that the plan remains active until the end of the current paid annual term, with no next renewal charge. Cancellation solely because the customer no longer wants the plan does not ordinarily result in a pro-rata refund for unused months.

Voluntary refunds in the first 30 days: Requests received within 30 days of the initial annual purchase will be considered individually. WPFixit does not offer an automatic 30-day money-back guarantee.

After 30 days: We do not ordinarily provide voluntary refunds simply because the customer changes their mind or stops using the annual plan. Where statutory consumer rights, non-performance, defective supply, or another applicable legal requirement create an entitlement to a remedy, those rights continue to apply regardless of the 30-day voluntary-policy window.

5. One-time WordPress fixes and technical services

Work on a one-time service normally begins after the customer supplies the required website access and service information. A purchase may therefore be paid for before work can begin.

Where a completed one-time service has properly resolved the agreed issue, a later, unrelated problem caused by a new change or event does not automatically entitle the customer to a refund of the original repair. If the originally agreed work was not completed or was performed improperly, the customer may be entitled to a further service, price adjustment, refund, or other remedy depending on applicable law and the circumstances.

A customer's decision to cancel before work begins is subject to their contractual and statutory rights, including any applicable online consumer withdrawal rights; there is no blanket non-refundable rule for unstarted services.

6. Statutory withdrawal rights for eligible online consumer purchases

For eligible consumer service contracts concluded at a distance, Irish law generally provides a 14-day withdrawal period starting when the contract is concluded, subject to the legal exceptions and rules relevant to the particular contract.

If a customer wants the service to begin during that period, the business must obtain the required express request on a durable medium and acknowledgement concerning the loss of the withdrawal right when the service is fully performed. Where work has started but is not fully performed and the customer withdraws within an applicable period, a properly informed customer may owe a lawful proportionate amount for work already supplied. Where the necessary legal information or express request was not obtained, different consequences can apply.

A customer's provision of website credentials, or mere acceptance of general terms, must not be treated on its own as automatically waiving statutory withdrawal rights.

The specific legal position depends on the service category, its actual performance, the required notices and acknowledgements, and the customer's jurisdiction.

7. Refund processing

Where a refund is required by law, it will be handled within the applicable statutory deadlines and by the required payment method, subject to the relevant legal rules. Discretionary refunds will be confirmed individually before being issued.

8. Subscription cancellation confirmation

After receiving a renewal-cancellation request we will check the subscription, confirm the paid-through date, and take the necessary action to prevent the next renewal under the applicable terms. The customer should receive written confirmation of cancellation and the date through which the already-paid service remains available.

Self-service cancellation in the WPFixit customer dashboard is not currently available. Customers should email support@wpfixit.org.

9. Example: cancellation of an annual plan

A customer purchases a 12-month plan and asks to stop renewing after three months. Assuming proper service delivery and no statutory refund entitlement, the future renewal is stopped, the remaining nine months of prepaid service remain available, and no automatic pro-rata refund is due solely for a change of mind. This example does not override statutory rights or a different expressly agreed written arrangement.

10. Optional statutory cancellation notice template

A consumer may cancel using any clear statement sent to WPFixit. For convenience, they may write:

To: WPFixit / Butterfly Media — support@wpfixit.org I hereby notify you that I wish to cancel my contract for the following service: [service]. Order or subscription number: [number]. Ordered on: [date]. Name: [name]. Date: [date].

11. Contact

Email support@wpfixit.org for renewal cancellation, statutory withdrawal notices, complaints, or refund requests.