Overview
WP Fix It provides web development, website maintenance, WordPress support, technical fixes, optimisation, consulting, and related website services.
Because these are service-based offerings, there are no physical products to return. Refunds are handled based on the type of service provided, the billing period, the work already completed, and the agreement made before the work begins.
By purchasing or approving work from WP Fix It, you agree to this Refund and Returns Policy.
Service-Based Work
Our services may include, but are not limited to:
- WordPress website development
- Website maintenance
- Website fixes and troubleshooting
- Plugin and theme configuration
- WooCommerce support
- Website migrations
- Speed optimisation
- Security improvements
- Hosting, DNS, SSL, and email setup support
- Technical consulting
- Ongoing website support plans
Once work has started, time, planning, technical investigation, development, setup, communication, monitoring, and testing may already have been carried out. For this reason, completed work and time already spent are generally non-refundable.
Refund Eligibility
A refund may be considered only in limited situations, such as:
- Work has not yet started
- A duplicate payment was made by mistake
- The wrong service was purchased and no work has started
- WP Fix It is unable to deliver the agreed service
- A clear billing error has occurred
- There is unused prepaid service time that is eligible for refund under the agreed service terms
Refunds are not normally provided for:
- Completed work
- Time already spent on investigation, setup, development, support, monitoring, maintenance, or troubleshooting
- Change of mind after work has started
- Delays caused by missing access, missing content, third-party providers, hosting issues, plugin conflicts, or client-side decisions
- Issues caused by third-party plugins, themes, hosting companies, domain providers, APIs, or external services
- Work outside the original agreed scope
- Maintenance or support time already used
- Any billing period that has already started, unless otherwise agreed in writing
Development Projects
For web development projects, payments may be split into deposits, milestones, or final balances.
Deposits are generally non-refundable once planning, communication, setup, design, development, or technical work has started.
If a project is cancelled by the client after work has started, WP Fix It may retain payment for the work already completed and any time already spent.
If a refund is considered, it will be calculated based on the remaining unused portion of the service, not on the full project value.
Monthly Maintenance and Support Plans
Monthly maintenance and support plans are billed for a specific monthly service period.
Once a monthly billing period has started, the payment for that month is generally non-refundable. This is because maintenance includes availability, monitoring, updates, checks, support capacity, account management, and technical readiness, even if the client does not request active work during that period.
If a client cancels during an active monthly billing period, service will continue until the end of the paid period unless otherwise agreed.
No partial refund is normally provided for a monthly plan that has already started.
To avoid being charged for the next monthly billing period, cancellation must be completed before the next renewal date.
Yearly Maintenance and Support Plans
Yearly maintenance and support plans are billed upfront for a full annual service period.
Annual plans may include discounted pricing compared to monthly billing. Because of this, yearly payments are generally non-refundable once the annual service period has started.
If a client cancels a yearly maintenance plan before the end of the annual term, WP Fix It may, at its discretion, review whether any unused prepaid service time is eligible for refund.
Where a refund is approved for a cancelled yearly plan, the refund may be calculated by:
- Deducting the value of all months already used at the standard monthly rate
- Deducting any completed work, support, monitoring, setup, licences, third-party costs, or additional services already provided
- Deducting any discount received for choosing yearly billing
- Refunding only the remaining eligible unused balance, if any
Yearly plan refunds are not automatic and must be reviewed on a case-by-case basis.
Maintenance Plan Cancellation
Cancellation requests can be submitted in writing to:
Clients may also cancel eligible active subscriptions directly from their account dashboard, where this option is available.
For monthly maintenance plans, cancellation should be completed before the next billing period begins.
For yearly maintenance plans, cancellation will stop future service after the agreed cancellation date, but it does not automatically create a refund entitlement.
If a cancellation is completed through the client account dashboard, the client is responsible for ensuring the cancellation has been submitted successfully before the next renewal date.
WP Fix It may confirm cancellation requests in writing where required.
Third-Party Costs
Some services may involve third-party costs, such as:
- Hosting
- Domain names
- Premium plugins
- Premium themes
- Software licences
- APIs
- Email services
- External tools
Third-party costs are non-refundable once purchased, registered, activated, renewed, or paid to the provider.
Refunds for third-party services are subject to the refund policy of the third-party provider, not WP Fix It.
Revisions and Fixes
If there is an issue with work completed by WP Fix It, please contact us first so we can review and correct the issue where appropriate.
A refund will not normally be issued where a reasonable fix, revision, or correction can be provided within the agreed scope of work.
Additional requests, new features, design changes, or changes outside the original agreed scope may be quoted separately.
Refund Processing
If a refund is approved, it will be processed back to the original payment method where possible.
Please allow a reasonable number of business days for the refund to appear, depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment account again.
Then contact your card issuer, payment provider, or bank, as processing times can vary.
If you have done this and still have not received your refund, contact us at:
Need Help?
For questions related to refunds, cancellations, web development, maintenance services, or support plans, contact us at: